Originally posted by Howard
Hi there - anyone else having issues with their brand new helico? I was playing with one of the burl pairs and it basically fell apart. The magnet and brass fitting dislodged from the side. Given that this cost as much as the original full-brass one, I’m rather disappointed. Anyone else having issues?
Hi Howard, we’re really sorry to hear this, we understand this is very disappointing for you, but also for our Team as well. @Howard@steelcut@Charles please can you email us at hello@metmocube.com> and we’ll arrange replacements/refunds for you as soon as possible!
Originally posted by steelcut
Same here now, one just disintegrated. Will there be a refund or replacement? If there’s a replacement: please send me an original metal V1. The new Helico is crap and not worth to be sold by MetMo.
Originally posted by Charles Teraoka
I bought 2 sets, and on one set one of the magnets has completely pushed out the brass bushings. The other set seems to be perfectly fine. I have not had these for 48 hours and one set is already unusable. The second set was to be given as a gift, but I have to reconsider now. I’m really sad about it.
Originally posted by Howard
i sent two emails peg, with no response, and now I have two sets falling apart. Please advise.
Has anyone else with broken helicos gotten a response from metmo?
Originally posted by steelcut
Howard, i did send an email as well, no answer yet. Give 'em some time…
Originally posted by Julien Coupher
Howard, i send one too, also nothing yet
Howard, we’re sorry someone hasn’t gotten back to you yet. I can assure you our Customer Service Agent has been informed about everyone’s emails and will respond as soon they can to help resolve anyone’s issues 
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Originally posted by Julien Coupher
Peg, i didn’t get an e-mail yet
Does anyone have got one?
Julien, what date did you send your email?
Julien, thanks! Someone will get back to you shortly, sorry for the delay .
