Was very excited to get my two multi drives, stubster, leather + metal case, and other extras. But so far I’ve been disappointed with the collet grip, especially on the all stainless steel multi drive. I had one attachment fall out, and a bunch pull out with just a bit of pressure (torque or pulling), even after tightening the collet as much as possible. I’ve tried to tighten the small grub screw as well, but either the screw is damaged or the small Allen key is too small, because the Allen key turns and the grub screw will not (in either direction). The steel + black is a little better, and the Stubster seems to be rock solid, but I’m still a bit let down. Anyone else dealing with an issue like this?
On a more positive note, the leather case is awesome. Great quality there.
Hey Alex, I had the same issues you did, and just spent some time with 1000/1500 sandpaper lightly polishing and knocking off sharp edges and cleaning up the transition in the cap. I did it to all of mine, and the all improved to the point I can't pull the bits out at all anymore unless I really pull on them. I think there is some small burs and sharp edges left over from the EDM process. edit: the allen wench they sent is too small, but if you have a .9mm one it fits (I used the one from my Ifixit kit)
Hi Alex, thank you for your post! We appreciate you letting us know here on CubeClub 🤝
I'm going to have our customer service team reach out to you and resolve this for you!